Academic Success Coach

Job Title: Academic Success Coach Location: MGA - Macon Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 290187 About Us Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state. Job Summary The Academic Success Coach is a full-time staff position in The Student Success Center. The Academic Success Coach is a collaborative services role focused on retention management, outreach, and early intervention for at risk students. Responsibilities include assisting and guiding students in completion efforts. Coaches also assist students with building necessary skills to become successful and self-directed lifelong learners. The Academic Success Coach mentors and guides students, recommends specific tutor content, and identifies other resources as needed. The Academic Success Coach will also supervise supplemental instruction or other support initiatives as requested by the Director. Responsibilities *Educational Support and Success Strategies - * Provides mentoring and coaching, and/or tutoring for students to develop and accomplish their personal, academic, and professional goals. Assists at risk students in creating an Academic Improvement Plan (AIP). Assists with the development of course materials and presentations to support individual and focus group sessions. Develops and implements procedures for monitoring and assessing students' progress in accordance with academic success guidelines. Assists students regarding time management, goal setting/achievement, note taking, test prep and online learning. Performs outreach to academic classrooms to promote success strategies and identify services of the Student Success Center. *Student Engagement - * Engages students by performing outreach campaigns which can include one-on-one meetings to improve engagement and ensure success. Refers students to appropriate support services as necessary. Attends University activities and events to interact with students, faculty, and staff. *Caseload Management - * Maintains accurate/updated records of outreach campaigns and students who have sought assistance. Maintains accurate records of success coaching materials. Required Qualifications *Educational Requirements* Knowledge and level of competency are commonly associated with the completion of a baccalaureate degree with a high level of success. *Other Required Qualifications* Possess excellent oral and written communication skills. Possess excellent customer service skills. Preferred Qualifications *Preferred Experience* Experience with mentoring, advising, career counseling, and/or providing student services in a higher education setting. Experience in providing academic support to students and developing mentor programs. Knowledge, Skills, & Abilities Knowledge of coaching, instructional and mentoring techniques. Ability to work with a population of students, lead groups, act independently, take initiative and promote innovation. Ability to problem-solve to resolve issues, multi-task and manage stressful work demands effectively. Must have the ability to perform detail-oriented work by developing and maintaining accurate reports and records. Excellent skills in communication (written, oral, and interpersonal), collaboration, learning strategies, planning and time management, problem analysis, and resolution. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at [https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct](https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct). Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at [https://www.usg.edu/policymanual/section6/C2653](https://www.usg.edu/policymanual/section6/C2653). Institutional Values *Middle Georgia State University* is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning Equal Employment Opportunity Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 877.251.2644. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. Other Information This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include: * Health insurance * Dental * Vision * Flexible Spending Account (FSA) * Health Savings Account (HSA) * Life Insurance * Sick Leave * Vacation Leave * Parental Leave * Retirement * Employee discounts * Tuition reimbursement Background Check Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.