Case Manager, Dean of Students

Job Title: Case Manager, Dean of Students Location: Kennesaw, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 289078 About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and [values](https://www.kennesaw.edu/president/strategic-plan/index.php) of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the [University System of Georgia](https://www.usg.edu/). We are searching for talented people to join Kennesaw State University in our [vision](https://www.kennesaw.edu/president/strategic-plan/index.php). Come [Take Flight](https://www.kennesaw.edu/president/strategic-plan/index.php) at KSU! Location *(Primary Location for Job Responsibilities)* Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Department Information *DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:* * Assists Dean of Students with postvention strategies and protocols in coordinating responses to student deaths and offering guidance and support to affected students, families, and staff. * Routinely manages cases focused on students¿ crises, including critical illness, mental health emergencies, and fatalities. * Serves as the Dean of Students Office's primary point of contact for emergent calls and walk-ins regarding students in distress. * Collaborates with KSU's Behavioral Response Team in designing individual action plans for distressed students * Collects all pertinent information for a student requesting a medical leave of absence and emergency leave of absence * Assists with support services for students leaving and returning from a withdrawal due to extenuating circumstances. * Assists with the necessary documentation for university academic appeals submissions, as appropriate *DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES:* * Comprehensive understanding of 24/7 crisis intervention services and the ability to respond effectively to emergencies at any time. * Proficiency in suicide and homicide assessment protocols, including risk evaluation, intervention strategies, and appropriate referral processes. * Experience in developing and implementing crisis management plans tailored to individual student needs. * Strong knowledge of mental health resources and support systems available within and outside the university. * Ability to collaborate with mental health professionals, law enforcement, and other stakeholders to ensure student safety and well-being. Job Summary Coordinates preventative and remedial clinical case management services to support students and improve functioning and well-being. Advocates in campus and community systems to reduce barriers that impede student success. Responsible for providing clinical services for a wide variety of presenting problems, including eating disorders, autism spectrum disorder, complex mental health, trauma, and/or crisis. Facilitates higher level of care referrals and transition back to campus, as needed. Manages treatment needs, makes treatment recommendations, coordinates care, and maintains knowledge of on and off-campus resources. Responsibilities *KEY RESPONSIBILITIES*:* 1. Provides case planning and coordination of care across multiple disciplines 2. Provides direct services to KSU students 3. Processes incoming and outgoing medical records requests 4. Facilitates off-campus referrals 5. Partners with community providers to develop the off-campus referral database 6. Provides crisis intervention and after-hours emergency on-call coverage when scheduled or needed 7. Provides outreach and consultation to the campus community 8. Facilitates hospitalizations and returns to campus 9. Supervises graduate student trainees Required Qualifications *Educational Requirements* Master's degree from an accredited institution of higher education in counseling, psychology, social work, or marriage and family therapy *Other Required Qualifications* Current, valid, and unrestricted driver's license *Required Experience* Three (3) years, including internships, providing case management services, working in a community mental health context, and/or a crisis response setting Preferred Qualifications *Additional Preferred Qualifications* Independent licensure (e.g. LPC, LCSW, or LMFT) *Preferred Educational Qualifications* PhD degree in social work, Student Affairs Administration, Student Personnel, Counseling, Higher Education, or related field *Preferred Experience* Experience with electronic health record systems Knowledge, Skills, & Abilities *ABILITIES* Able to handle multiple tasks or projects at one-time meeting assigned deadlines Ability to work collaboratively with mental health professionals, law enforcement, and other stakeholders to ensure student safety and wellbeing. *KNOWLEDGE* Knowledge of mental health issues in higher education Familiar with local treatment options and providers Knowledge of professional, national, and state ethical guidelines Proficiency in suicide and homicide assessment protocols, including risk evaluation, intervention strategies, and appropriate referral processes. Strong knowledge and experience developing and implementing crisis management plans tailored to individual student needs. Strong knowledge of mental health resources and support systems available within and outside the university. *SKILLS* Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Desktop Publishing software) Strong attention to detail and follow-up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at [https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct](https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct). Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at [https://www.usg.edu/policymanual/section6/C2653](https://www.usg.edu/policymanual/section6/C2653). Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [eeo@kennesaw.edu.](mailto:eeo@kennesaw.edu) Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time Background Check * Standard Enhanced * Education * DMV Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. [https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf](https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf)