Director of Baylor One Stop

*Director of Baylor One Stop* *Job Identification:* 19147 *Posting Date:* 08/05/2025, 07:58 PM *Job Schedule:* Full time *Locations:* 700 S University Parks Drive, Waco, TX, 76706, US *Degree Level:* Bachelor *Job Description:* *What We're Looking For* Baylor University is seeking a Director of Baylor One Stop in the department of Enrollment Management. A bachelor's degree and seven years of relevant work experience are required. A master's degree and five years of relevant work experience are preferred. A combination of education and experience will be considered in lieu of one another. Additional required qualifications include: * Minimum of two years of experience in customer service-related field * Minimum of 3 years of management/supervisory experience. Knowledge of higher education and student development * An understanding of customer service etiquette and Baylor service expectations. Exceptional oral and written communication skills * Demonstrated ability to write clearly, concisely, and correctly * Demonstrated ability to engage and interact effectively with people of all ages and diverse backgrounds * Demonstrated ability to work as a team member * Demonstrated ability to analyze and interpret data and make and be responsible for independent decisions * Demonstrated ability to work well in a fast-paced, dynamic, customer-oriented environment * Highly motivated, focused, and results-oriented Additional preferred qualifications include: * Experience in higher education, specifically areas include enrollment, admissions, financial aid, registrar, and bursar/student accounts * Knowledge of Baylor University, including institutional policies, procedures, and processes * Experience and knowledge working with Microsoft Teams, OneNote, Banner, Slate, The Receptionist, Five9s, OnBase, Ocelot ChatBot, and Azure DevOps *Applicants must currently be authorized to work in the United States on a Full-Time basis. * *What You Will Do* * Supervise the Baylor One Stop Team including Associate/Assistant Directors, Coordinators, and Representatives: including mentoring, training and coaching * Provide support to Associate/Assistant Directors who manage the day-to-day operations of Baylor One Stop * Run a weekly staff meeting and determine how to share policy and procedural updates with staff * Manage hiring, delegate work tasks, and address performance issues * Establish goals for the staff based on the upcoming SFS and EM priorities * Ensure adequate coverage in daily operations including in-person, phones, email, presentations * Communicate with staff to ensure they have the tools necessary to perform their jobs * Communicate with AVP of Student Financial Services and other EM Leaders regarding technology, policy, or procedural issues that are impacting customers * Help recognize common threads in customer experience and engage in conversations regarding improvements * Represent Baylor One Stop on cross-functional committees, looking for opportunities to enhance the student financial experience * Set the expectations for customer service and understand the unique needs of college-bound and college-going students and their families * Develop and manage office procedures, paperwork, training, and data integrity * Meet with SFS leadership to discuss needs for One Stop and strategize for future opportunities to serve Baylor students * Review and address escalated student situations * Perform all other duties as assigned to support Baylor's mission * Ability to comply with University policies * Maintain regular and punctual attendance *What You Can Expect* As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to [Baylor Benefits & Advantages.](https://apptrkr.com/get_redirect.php?id=6453067&targetURL=https://www.baylor.edu/hr/index.php?id=949184) *Explore & Engage* Learn more about [Baylor](https://apptrkr.com/get_redirect.php?id=6453067&targetURL=https://www.baylor.edu/about/) and our strategic vision, [Baylor in Deeds](https://apptrkr.com/get_redirect.php?id=6453067&targetURL=https://strategicplan.web.baylor.edu/). Also, explore our great hometown of [Waco](https://apptrkr.com/get_redirect.php?id=6453067&targetURL=https://www.baylor.edu/waco/) and the many opportunities to [engage locally.](https://apptrkr.com/get_redirect.php?id=6453067&targetURL=https://www.baylor.edu/waco/index.php?id=970687) If you are new to Central Texas, [This is Waco!](https://apptrkr.com/get_redirect.php?id=6453067&targetURL=https://vimeo.com/452638883) *About Us:* Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official [Notice of Non-Discrimination](https://disclosures.web.baylor.edu/notice-non-discrimination) may be read online. *To apply, visit [https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19147](https://apptrkr.com/6453067)* Copyright ©2025 Jobelephant.com Inc. All rights reserved. [Posted by the FREE value-added recruitment advertising agency](https://www.jobelephant.com/) jeid-583736e17f0aa14ca6ee26d846cb5000