Educational Aide, Zoo Guest Services

*Job Description Summary*The Santa Fe College Teaching Zoo, a unique 10-acre Zoo, is the only Zoo on a college campus accredited by the Association of Zoos and Aquariums (AZA). The SF Teaching Zoo is home to over 70 different species of animals and is maintained by students, faculty, and staff year-round. The educational aide for the Zoo’s guest services will provide a professional, helpful, and welcoming environment for all Zoo guests. The aide will assist in the gift shop, at the ticket window, and with events while providing exemplary customer service.Job DescriptionResponsibilities and Duties Include:* * Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors at the gift shop, ticket window, and at events. * Answers phones and provides appropriate information and referrals regarding the Teaching Zoo. * Organizes and inventories merchandise and ensures the gift shop is properly stocked and priced. * Monitors inventory levels and alerts supervisor when quantities fall under established thresholds. * Assists with researching new merchandise options for the gift shop. * Processes ticket sales, merchandise sales, membership sales, public experiences, and donations via point of sale and credit card systems. * Demonstrates an understanding of the Teaching Zoo, public program opportunities, and the Zoo Animal Technology program. * Supports special events. * Fills in for guest experience vacancies as needed. * Strictly honors the privacy and security of records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures. * Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality. * Provides service excellence through courteous, informed, accessible, and professional engagement. * Performs other duties as assigned. *QUALIFICATIONS* *Required: *Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours. *Additional Requirements: *A criminal background check will be conducted. Must maintain a 2.5 GPA. Excellent communication and interpersonal skills; articulate, quick learner, ability to multitask, punctual and reliable. *Preferred: *Prior experience with cashiering and/or retail sales, as well as familiarity with Windows OS and Microsoft Office Suite. *General Knowledge, Skills, and Abilities * * Ability to work successfully in a multi-cultural environment. * Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment. * Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job. * Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills. * Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions. * Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames. * Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions. * Detail Oriented - Proven accuracy and attention to detail. * Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response. *If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.* Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. [sfcollege.edu/eaeo](http://www.sfcollege.edu/eaeo) Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: [equity.officer@sfcollege.edu](mailto:equity.officer@sfcollege.edu) Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.