General Manager - Footlab Orange County

Overview GENERAL MANAGER - Footlab Orange County Footlab Orange County is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Santa Ana, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Footlab Orange County is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. Position Summary The General Manager is responsible for the financial and operational performance of Footlab OC. The objectives for this position include: Optimizing overall profitability Creating a positive relationship with clients, guests, and stakeholders Creating a culture of accountability that supports organizational values Meeting or exceeding annual growth and guest experience objectives Facilitating interdepartmental collaboration Staff development and retention Development and implementation of employee and operating policies Implementation of major business initiatives Oversight of overall technology-driven activations, events, and Food & Beverage operations Primary Responsibilities Analyze operations to evaluate the performance of the venue and its staff in order to meet objectives and identify areas for improvement Appoint department heads or managers and assign or delegate responsibilities accordingly Confer with ownership, Sports Facilities Management advisors & support team, and staff to address issues, coordinate operations, and resolve problems Coordinate the development and implementation of administrative control systems, such as scheduling, guest feedback, and budgeting tools Direct and coordinate the financial activities of the venue to fund operations, control costs, and increase overall efficiency Oversee all human resources functions, including recruitment, onboarding, training, and performance management Implement policies and objectives to ensure consistent execution, high productivity, and alignment with brand standards Implement corrective action plans and conduct training to solve organizational or departmental problems Prepare and present reports concerning activities, guest feedback, expenses, budgets, and operational KPIs Represent the facility and promote its mission and brand at official functions and local engagements Act as a liaison between the venue, local businesses, governing bodies, and community partners Oversee facility readiness, equipment, and technology for daily operations and special events Direct sales, marketing, and programming efforts to ensure maximum attendance, revenue, and guest engagement Negotiate or approve contracts and agreements with vendors, sponsors, and service providers Prepare annual budgets for approval and monitor financial performance throughout the year Review reports submitted by department leads and provide strategic direction or changes as needed Schedule and monitor staff training related to guest service, safety, technology use, and venue operations Lead the MOD (Manager on Duty) schedule and function Any additional duties assigned by the VP of Venue Management Minimum Qualifications Prior responsibility in daily P&L management and budget oversight of $1MM or greater Proven experience in organizing, booking, and operating sports, entertainment, or tech-integrated events and programs Operational knowledge of tech-driven sport science experiences, F&B services, and private events such as parties and corporate activations Experience working with tourism boards, event commissions, or corporate partnerships is a plus A minimum of 7 years of management experience, preferably in sport, entertainment, or experiential retail Sports programming, guest experience design, or tech-enhanced venue experience preferred Bachelor's degree in Business Management, Sports Management, Hospitality, Marketing, or a related field-or equivalent experience Strong leadership and team development skills Familiarity with CRM, POS, and guest feedback platforms Passion for football and digital experiences is a strong plus Travel Requirements Some travel involved Working Conditions and Physical Demands Will be required to sit for extended periods while operating a computer Facility environment includes intermittent noise and high-energy zones Must be able to lift 50 pounds waist high Availability to work evenings, weekends, and holidays as needed Ability to travel to national and international events, conferences, and training sessions J-18808-Ljbffr