Payroll Customer Service - Client Success Representative

Are you looking to build a meaningful career? Are you great with technology and a strong communicator? We are looking to hire and train the newest expert on our team in Plymouth, MA. We are a top-rated firm on Google and strive to be the best in our field. We have an incredible culture and offer competitive benefits. Please take a look at the description and apply if you think you are a great fit - it just might be your Best Decision Ever! Job Description Assist in processing payroll by phone, text and email Provide clients with requested reports Contribute to team effort by accomplishing related results as needed Open and maintain customer accounts by recording account information Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer concerns via phone, email, mail or social media Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Use business phone to both receive calls and reach out to customers to assist with payroll Greet customers warmly and ascertain problem or reason for calling Work with the customer service manager to ensure proper customer service is being delivered Handle changes in policies or renewals Service customers using SalesForce, TextMagic, Slack and other technology Proven customer support experience Microsoft Office - highly proficient Strong phone contact handling skills and active listening Excellent comfort in navigating a computer Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Accounting, Insurance or Payroll experience a plus ADP RUN, Workforce Now, or Paylocity a plus High school diploma or equivalent; college degree preferred Benefits: 401k, 401k matching, health insurance, dental insurance, vision insurance, employee assistance program, life insurance, generous paid time off, sick time Hybrid remote role after six months - three days in Plymouth MA Office, two days remote Compensation details: 20-25 Hourly Wage PId59119d2a23e-3050