Residential Regional Manager

ClassificationExempt Reports toICF AdministratorLocationNorth RegionSummary/ObjectiveProvides skilled coordination and program assistance to the residential business lines Intermediate Care Facility (ICF) and Supported Living (SL). Interfaces between Administrators and ICF/SL program management staff including but not limited to Managers and Qualified Intellectual Disabilities Professional (QIDP) to support regulations with the Department of Developmental Disabilities (DODD) and other governmental body requirements. Develops and implements effective program documentation and oversight ensuring we are maximizing funding. Supports Major Unusual Incident (MUI) administrative process. All other duties assigned. Essential FunctionsSupport and manage identified quality measures and processes including but not limited to data tracking, W tags, survey readiness, retrieval and tracking. Responsible for performing procedures to assess adherence with rules and regulations.Responsible for supporting the Emergency Preparedness Plan modifications, including but not limited to trainings, drills, and updates. Support person centered care and adherence to residential regulations across the region.Performing internal data analysis on a monthly basis on all UIs, MUIs, RPRTs for Incident Review Committee (IRC) as well as interdepartmental required reports as assigned. Supports the closures of UIRs on the reporting system.Monthly regulatory Medicaid and Licensure preparation for ICF sites expecting audits. Participates in the support of the actual survey process by gathering MUI and other required data, assisting in the development of the plan of correction (POC) and ensuring its approval and gathering the needed documentation to support its completion. Providing back-up support and continued training on essential Administrative Investigation Manager duties. Manage admission documentation, DODD requirements and portal, DDP scores summary and analysis, and assist in all reviews with core teams. System internal audits, review and support to team. OISP organization leader and trainer. Mentoring and training all ICF QIDP/Managers.Monitor and educate on DODD Rule changes and update the team as applicable. Responsible for the ICF Quality Indicators supporting data, surveys readiness, and support Compliance during the review. Assisting in Implementation of any accreditation and certifications the program might hold. Work CharacteristicsInteracts with colleagues, peers and other customers with understanding that service is our reason for existence.Displays a positive attitude. Responds positively to changes and demonstrates the ability to be flexible in their work environment.Ability and willingness to work with co-workers, customers, supervisors, other I Am Boundless personnel, and management. Complies with the requirements of checking e-mails on a regular basis.Responsible for the processes to ensure the confidentiality, security and integrity of data and that the information is maintained and protected against loss, destruction, tampering and unauthorized destruction or use.Solid communication and customer service skills and strong verbal and written communication skills, results oriented, sound judgement.Demonstrated ability to work independently, effectively, and efficiently according to strict timelines. Ability to manage competing priorities, ability to assess, evaluate and monitor in all relevant areas and excellent organizational skills. Demonstrate a high degree of initiative in all aspects of work. Required Education and ExperiencePositive attitude and enthusiasm for providing high-quality services to individuals with developmental disabilities.Bachelor’s degree in human services from an accredited College or University and three years' experience in program management and supervision in the developmental disabilities field, preferably in residential services.Valid Driver's License and Insurable Driving Record.Demonstration of excellent oral and written/ documentation skills with strong teamwork skills.Ability to pass a background and drug screening meeting Ohio Adm. Code 5101:3-45-11 for Disqualifying Offenses. Preferred Education and ExperienceKnowledge of project management and communication practices. Excellent computer skills and experience with software applicationsKnowledge of DD rules and regulationsProficient in Microsoft Office Suite including word, excel, PowerPointStrong ability to organize and prioritize work with little supervision. Additional Eligibility QualificationsMust be able to function independently and have flexibility, personal integrity, and the ability to work effectively with consumers and other staff.Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the facility.Must possess the ability to make independent decisions when circumstances warrant such action. Supervisory ResponsibilityThis position directly supervises the Admissions Coordinator Work EnvironmentThis job operates in an office environment, but with frequent travel and community engagement.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is required to lift, bend, push, and pull up to 5Olbs.Position Type and Expected Hours of WorkThis is a full-time, exempt position. Hours of work and days are generally Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional schedule variations, evening and weekend work may be required as job duties demand.TravelTravel is primarily local during the business day.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Salary: . Date posted: 09/07/2025