Security Event Officer (55024)

SUMMARY: Provide security for indoor, national entertainment events. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide guests with proactive visibility that will enhance their entertainment experience and give guests directions
• Provide general security to include venue patrols, backstage entry control, watch for and address issues related to alcohol consumption
• Watch for and address breaches of security, crowd management issues, persons in unauthorized areas and safety hazards
• Provide efficient screening of guests entering the venue for prohibited items using bag checks while utilizing walk-through metal detectors and wand devices
• Provide escorts and security for entertainers, their facilities and cordoned areas
• Respond to incidents of medical emergencies, fire, bomb threats, active shooter, severe weather and disorderly conduct

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED

Preferred:

• 1-year experience and/or training in law enforcement, security, military or related field
• Prior event security work or equivalent experience

Skills

Required:

• Strong verbal and interpersonal communication skills
• Strong problem solving and conflict resolution skills
• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities

Abilities

Required:

• Ability to interact with entertainers, event staff, guests, coworkers and management in a professional manner
• Ability to effectively deal with intoxicated and disorderly persons in a professional manner
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to work in extreme weather conditions

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• CPR/First Aid training
• Additional on-the-job training will be provided
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit, walk or stand and exert fast-paced mobility
• Must be able to perform security, first aid, safety and control verification functions including the physical force required to control suspects and protect physical assets
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must infrequently be able to climb
• Must have the ability to independently lift up to 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed inside the event center and surrounding exterior areas and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
• Must be willing to work a flexible schedule including long hours, weekends and holidays
• Must deal with angry or hostile individuals
• High volume direct public contact