Technical Support Specialist II

* Job Title:*Technical Support Specialist II *Location:*Alpine *Department:*Office of Informational Technology *Job No.:*Position: 999800 *Posting Date:*07/28/2025 *Until Filled:*Yes *Salary:*$36,568-$56,552 *Required:*Associates Degree in Information technology. Working knowledge of computer systems and software support, preferably in a higher education environment; excellent communication skills. *Preferred:*Bachelor’s degree (or higher). Knowledge with both PC and Mac platforms. *Primary Responsibilities:Summary*Function: The Technical Support Specialist delivers OIT customer support by assisting with troubleshooting and maintaining IT equipment including but not limited to computers, printers, scanners, projectors, etc. and other administrative and classroom technology. The position reports to the Director of Customer Service and closely works with the helpdesk.*Duties*Essential: Maintain responsible use of hardware, software, peripheral equipment, tools, and test equipment; install, service and support computers, peripherals and multimedia systems; support standardized software and hardware installation, including training and troubleshooting; maintain and manage the desktop database application; prepare detailed, accurate, and timely support documentation where required, including trouble tickets; assist other teams within the Office of Information Technology; maintain procedures and policies to ensure the security and integrity of systems/networks; assist in the implementation of institutionally appropriate and effective risk management plans; engage in personal education and training to maintain a high degree of technical competency to facilitate and maintain the proper selection and implementation of varied technologies; provide user application support and training, prepare and distribute written communication to appropriate information technology services teams for support, development and training; and communicates to the team leader, end user issues and concerns. Responsible for personal safety and the safety of others; must exercise due caution and practice safe work habits at all times. Other duties as assigned by supervisor of rank and file.*Supervision*Received: Reports to Help Desk Coordinator. *Working Conditions*Usual: Position is Security Sensitive.Special: On occasion may be required to work outside of normal scheduled ours including on call responsibilities.Any qualifications to be considered in lieu of stated minimums require the prior approval of the Human Resources Director. *Other Information:*Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance. *An Equal Opportunity/Affirmative Action Employer * It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing. *Notice of Availability of the Annual Security & Fire Safety Report * The Annual Security & Fire Safety Report is available online at [https://srinfo.sulross.edu/udps/](https://srinfo.sulross.edu/udps/)The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-campus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy of the report will be provided upon request. If you would like to receive a paper copy, you can contact the Office of Student Life, located on the Alpine Campus in the Morgan University Center, Room 211 or you can request that a copy be mailed to you by calling 432-837-8424 or emailing [stulife@sulross.edu](mailto:stulife@sulross.edu) *About SRSU:*Our campuses span a fascinating part of Texas—Alpine, in the heart of the beautiful Big Bend area, and Del Rio, Eagle Pass and Uvalde along the vibrant, bicultural Texas/Mexico border. What you’ve heard is true – there is something very special about the areas we serve in our great State, and Sul Ross State University is vital to the continued growth and progress of our students and the communities we serve. Sul Ross State provides students with the education they need to translate their passions into a fulfilling career. This life-changing experience has a multi-generational impact, transforming the lives of our students, their families and positively impacting the communities in which they reside. We value learning and strive to provide high quality education in a welcoming, supportive environment. We take pride in the fact that we serve a diverse population including many first-generation college students as well as non-traditional students, international students, student-athletes and graduate students. From teaching, coaching and law enforcement, to science, ranch management and the Fine Arts, SRSU offers more than 60 undergraduate and graduate degree programs. Known as the Frontier University of Texas, Sul Ross encourages each student to explore their own frontiers and to exceed their educational, personal and professional goals. For more information about how we’re strategizing for the future, I invite you to visit [www.sulross.edu](https://www.sulross.edu/strategy).