Veterans Services Advisor

*Primary Location:*2200 W. University Drive, McKinney, Texas, 75071We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.*Job Summary:*Advise and assist veteran students through the process of applying for benefits and ensuring they follow the correct processes and procedures so they can be certified to receive their educational benefits. Assist with the Veterans Work Study program and with other resources for veteran students, such as financial aid, scholarships and exemptions.*Required Qualifications:Essential Duties and Responsibilities* * Serve veteran students utilizing the Banner system which includes tracking and processing paperwork of students using veterans educational benefits, certifying hours in Enrollment manager, and adjusting certifications based on schedule changes. * Advise students with regards to their degree plan and how to follow it to maximize their veterans educational benefit use. Recommend and refer students who are struggling academically to appropriate support resources. * Maintain confidentiality and follow the professional code of ethics for Veteran Certifying Officials. * Answer questions and troubleshoot issues for students using veterans educational benefits, as well as students using financial aid and/or State of Texas exemptions. * May conduct orientation sessions, sessions for academic advisors or other student support services and/or outside agencies on the topic of veterans educational benefits. * May check and answer emails from various sources. Send emails to students as necessary. *Supplemental Functions* * Perform other duties as assigned. * Perform all duties and maintains all standards in accordance with college policies, procedures and Core Values. *Knowledge, Skills and Abilities* * Knowledge of state and federal veterans educational benefits regulations * Knowledge of Collin student worker policies and procedures * Knowledge of the college's academic programs and their requirements * Knowledge of Family Educational Rights and Privacy Act (FERPA) regulations * Organizational skills * Critical thinking and decision making skills * Good presentation skills * Strong verbal and written communication skills * Customer service skills * Conflict resolution skills * Leadership and supervisory skills * Ability to work under pressure and maintain professionalism * Ability to troubleshoot issues and solve problems * Ability to use Microsoft Office applications, including Outlook, Word and Excel * Ability to maintain confidentiality and follow the professional code of conduct for Veteran Certifying Officials. *Physical Demands, Working Conditions and Physical Effort* Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required. *Requirements* Bachelor's degree from an accredited institution and a minimum of two (2) years of related experience required. Student development type experience; preferably in the Veterans' Affairs/Veterans Services Office. This position is Security Sensitive, therefore, candidates will be subject to a criminal background check. The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions. *Required & Preferred Qualifications (if applicable):*The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.Compensation Type:*Salary*Employment Type:*Full time*Hiring Minimum*$47,300.00*Hiring Maximum*$56,760.00*Compensation is determined based on experience.Application submission deadline is 12am of the date listed.09/26/2025Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.