Work Study - IT Assistant

*Job Summary: *The IT Assistant will provide technical support to students, faculty, staff, and administration by responding to issues that arrive at the Helpdesk via support tickets and walk-ins. *Job Summary: * *Working Conditions: *The work is performed in the IT Center and is the first point of contact for the IT department. *Working Conditions: * : *Core Duties:* *Core Duties:* Core Duties: * *Provide* a high level of customer assistance. * *Assign* IT support tickets in a timely manner. * *Respond* to customer issues via ticketing system, phone, email, walk-ins, and any other form of contact. * *Resolve *basic end-user technology problems and *Escalate *issues and tickets to other teammates. * *Document* customer interactions. * *Follow-up* in a timely manner with customers to ensure issues are resolved. * *Provide* a high level of customer assistance. *Provide* * *Assign* IT support tickets in a timely manner. *Assign* * *Respond* to customer issues via ticketing system, phone, email, walk-ins, and any other form of contact. *Respond* * *Resolve *basic end-user technology problems and *Escalate *issues and tickets to other teammates. *Resolve * *Escalate * * *Document* customer interactions. *Document* * *Follow-up* in a timely manner with customers to ensure issues are resolved. *Follow-up* *Other Important Functions:* *Other Important Functions:* Other Important Functions: * Assist with creating and editing documentation in IT Services. * Clean, organize, and maintain the office and related storage areas when necessary. * Assist in inventory tracking and auditing. * Assist the IT Director with administrative task. * Perform other related duties and responsibilities as assigned. * Assist with creating and editing documentation in IT Services. * Clean, organize, and maintain the office and related storage areas when necessary. * Assist in inventory tracking and auditing. * Assist the IT Director with administrative task. * Perform other related duties and responsibilities as assigned. *Skills, Knowledge, and Abilities:* *Skills, Knowledge, and Abilities:* Skills, Knowledge, and Abilities: * This position requires attention to detail and very good organization and time management. * Must have the self-awareness to be able to prioritize tasks and appropriately escalate issues to teammates so that the technician can continue assisting other customers. * Must be able to communicate effectively via Microsoft Teams, Email, and Telephone with various personality types and levels of understanding. * A positive attitude is required. * Customer service is of utmost importance. We treat each student, faculty, staff and community member with respect and compassion. * This position requires attention to detail and very good organization and time management. * Must have the self-awareness to be able to prioritize tasks and appropriately escalate issues to teammates so that the technician can continue assisting other customers. * Must be able to communicate effectively via Microsoft Teams, Email, and Telephone with various personality types and levels of understanding. * A positive attitude is required. * Customer service is of utmost importance. We treat each student, faculty, staff and community member with respect and compassion. *Qualifications and attrubutes:* Student Status: Must be a current student attending Spartanburg Methodist College.Federal Work Study Eligibility: Must be eligible to receive Federal Work Study funds. * Creative thinker with strong problem-solving abilities. * Excellent organizational and interpersonal skills. * Strong oral and written communication skills- leadership * Positive and enthusiastic attitude with a detail-oriented approach. * Ability to work collaboratively in a fast-paced, team-oriented environment. * Proficient in using computers and electronic devices. * Comfortable with physical tasks, including lifting/moving items up to 50 pounds. * Ability to work outdoors and adapt to varying weather conditions. * Comfortable interacting with all levels of departmental administration and third-party operational contacts/vendors. * Willingness to comply with all departmental policies, safety guidelines, and confidentiality requirements. *Qualifications and attrubutes:* *Qualifications and attrubutes:* *Qualifications and attrubutes:* Student Status: Must be a current student attending Spartanburg Methodist College. Federal Work Study Eligibility: Must be eligible to receive Federal Work Study funds. * Creative thinker with strong problem-solving abilities. * Excellent organizational and interpersonal skills. * Strong oral and written communication skills- leadership * Positive and enthusiastic attitude with a detail-oriented approach. * Ability to work collaboratively in a fast-paced, team-oriented environment. * Proficient in using computers and electronic devices. * Comfortable with physical tasks, including lifting/moving items up to 50 pounds. * Ability to work outdoors and adapt to varying weather conditions. * Comfortable interacting with all levels of departmental administration and third-party operational contacts/vendors. * Willingness to comply with all departmental policies, safety guidelines, and confidentiality requirements. * Creative thinker with strong problem-solving abilities. * Excellent organizational and interpersonal skills. * Strong oral and written communication skills- leadership * Positive and enthusiastic attitude with a detail-oriented approach. * Ability to work collaboratively in a fast-paced, team-oriented environment. * Proficient in using computers and electronic devices. * Comfortable with physical tasks, including lifting/moving items up to 50 pounds. * Ability to work outdoors and adapt to varying weather conditions. * Comfortable interacting with all levels of departmental administration and third-party operational contacts/vendors. * Willingness to comply with all departmental policies, safety guidelines, and confidentiality requirements.