Customer Service Manager – Home Services at John C. Flood Alexandria, VA | Full-time | HVAC / Plumbing / Electrical' We’re looking for a confident, call-converting, people-developing leader to take charge of our customer service and dispatch operations. If you're the type who: Coaches reps to book the call, not just answer it Knows how to pair the right tech with the right job Can build processes, train people, and inspire performance Thinks in systems, but leads with heart This role gives you the keys. You’ll own: Team coaching performance reviews Script dispatch optimization Scheduling staffing to match seasonal demand Hands-on process development using tools like Google Workspace and ServiceTitan Experience in home services is a plus. ServiceTitan skills = bonus points.