Immediate need for a talented * Care Coordinator III * . This is a * 03- 06 months contract * opportunity with long-term potential and is located in * SC (Remote) * . Please review the job description below and contact me ASAP if you are interested. * Job ID: 25-73019 * * Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). * *Key Responsibilities:* * *Shift : 8AM-5PM EST* * Team culture - Close team bond atmosphere in a remote setting * Quality Improvement Team * This team makes outbound calls to members to provide healthy reminders and encourage appointments * Reason: Quality Improvement member outreach for our Summer and Later Summer Surge * Daily schedule & OT expectations - The daily workday starts at 8:00 and ends at 5:00 with 2 20-minute paid breaks and 1 60-minute unpaid lunch break. * Typical task breakdown and rhythm - Email, chats * Interaction level with team - Close team bond atmosphere in a remote setting * What makes this role interesting? The members of this team have a passion for people, engagement, and quality of life. * We are constantly adapting to and learning about health care changes to provide better outcomes for our outreach efforts. *Key Requirements and Technology Experience: * * *Key Skills; Call centre, Customer service Member outreach, Outbound calling HEDIS, STARS, CAHPS, NCQA , MEDICARE and/or MEDICAID, Care Coordinator * * High School Diploma or GED required. * Years of experience required - Must haves: 2 years of call centre experience, preferably in healthcare. * Nice to haves: HEDIS, STARS, CAHPS, NCQA , MEDICARE and/or MEDICAID experience * Disqualifiers - Distractions during interview, being unprofessional and not camera ready for interview, not being able to answer questions properly, job hopping, TBD etc * Performance indicators * - *Make 70 calls/day (10 calls per productive hour); Maintain 99.5% quality score; adhere to attendance guideline * Strong verbal communication and phone presence; strong written communication skills Our client is a leading *Healthcare Industry* and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [here](https://pyramidci.com/wp-content/uploads/2024/08/Privacy-Policy-Introduction-v2-072024.pdf) .