This is an exciting opportunity to join a growing global company in the cloud-based software industry. This is a hybrid position. Responsibilities This position will be a part of the Payment and Risk Operations team and will be responsible for: Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor. Communicate with customers regarding documentation requests via email and phone calls Ensure Dispute milestones are met within timeframe Data entries related to chargeback Requirements Has at least 2 years chargeback of payment card risk management experience Has at least 2 years customer service experience Bachelor in Finance, accounting, economics or management related fields Meet service level and performance requirements to deliver high quality work Possesses strong data analysis and investigative reporting skills Able to solve transaction or payment issues without complete process guidance Communicates clearly, and effectively with customers while investigating and resolving payment exceptions Has strong skills of using Excel and other software to create spreadsheets, models and reports Ability to make sound judgment calls Pay Rate $24-$26.67/hour