Client Services & Customer Support Representative - NEW WIRELESS CLIENT!

We are currently seeking an experienced customer-oriented professional to join our team as a Client Service Representative. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicated customer service associates once training is complete. If you have a proven track record in client service and leadership, this is an exciting opportunity to contribute to our organization's success. *Responsibilities:* * Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships. * Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations. * Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence. * Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity. * Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals. * Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement. * Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies. * Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction. * Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement. *Requirements:* * Bachelor's degree in Business, Marketing, or a related field OR * Proven experience in client service or customer support, and management experience is considered a plus * Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and team members. * Strong leadership abilities, with the capacity to motivate and develop a high-performing team. * Exceptional problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism. * Strong organizational and time management skills, with the ability to prioritize and meet deadlines. * Ability to adapt to a fast-paced and evolving environment. *Benefits:* * Opportunities for career growth and professional development. * Positive and collaborative work environment that fosters innovation and growth. * Exposure to diverse clients and industries. * Opportunity to make a significant impact on client satisfaction and business success. Please note: This is an in-person role that requires daily travel to our Albuquerque office. Local candidates are strongly encouraged to apply.