SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry. ESSENTIAL DUTIES & RESPONSIBILITIES: Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences. Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail. Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution. Payment Processing: Process and record payments with precision and adherence to company protocols. Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships. Order Management: Manage client catalog orders and incoming auction bids efficiently. Customer Satisfaction: Maintain organization's high standards for client satisfaction by providing accurate, clear, and complete information. Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods. EDUCATION & EXPERIENCE: High school diploma required. 2 years of customer service experience in a fast-paced, client-facing role. Experience in email and chat-based customer communication (2 years). Proficiency in Microsoft Outlook and Excel is a must.