Posting Details Posting NumberS267Classification TitleEnrollment Services Representative 2Working Title Enrollment Services Representative 2DepartmentFinancial Aid - Lock HavenHome CampusLock HavenCityLock HavenStatePennsylvaniaZip Code17745Bargaining UnitAFSCME - Agreement Work LocationHome CampusPosition TypeStaffTemporary/ PermanentPermanentFull-time/ Part-timeFull-TimeIf Part-time, specify percentage (Examples: 0.75; 0.50; 0.25)Benefits The Pennsylvania State System of Higher Education provides a comprehensive package of employer benefits to eligible employees and their enrolled dependent(s), which include*:Medical and prescription drug benefits.Generous retirement plans, two options:Alternative Retirement Plan (ARP)State Employees’ Retirement System (SERS)Tuition benefits for employees and dependents.Paid time off.Employer-paid dental and vision benefits.Employer-paid life insurance.Voluntary insurances and additional retirement programs.*Specific benefits may vary based upon university, employee group and/or collective bargaining unit. Visit: http://www.passhe.edu/inside/HR/syshr/healthcare/Pages/Summary-of-Benefits.aspx for additional information regarding benefits.To be eligible for most benefits, you must be a permanent, full-time employee (including temporary, full-time faculty with at least an academic year contract) or a permanent, part-time employee (including temporary, part-time faculty with at least an academic year contract) who is scheduled to work every pay period for at least 50% of full-time hours.Start Time8:00 AMEnd Time4:30 PMHours Per Week37.5 hours per week Days Worked (Check all that apply)Mon, Tues, Wed, Thurs, FriSalary$44,890.00/Annual in accordance with the AFSCME CBAAnticipated Start DateASAPAnticipated End DateN/A Position Summary Information Position PurposeThis position will ensure compliance with the Pennsylvania State Grant program and other special programs administered by PHEAA. Additionally, the position will serve as School Certifying Official (SCO) while providing direct support to Veterans and their dependents at the Lock Haven campus. The position is vital to ensure compliance in these areas.Description of DutiesProvide excellent customer service on a daily basis. This includes in-person appointments, phone calls, and returning emails.Utilizes computer systems to navigate through department systems, the Internet, e-mail, and various software programs such as Enrollment Manager (VA system), PHEAA/State Grant portal and Banner.Represent the Office of Financial Aid at on and off-campus recruitment and financial aid events/workshops (may include occasional weekend events).Coordinates all facets of the Pennsylvania State Grant program & other special programs administered by the Pennsylvania Higher Education Assistance Agency (PHEAA) for all Commonwealth University locations. This includes processing, reconciling, and ensuring compliance with the following programs: PA State Grant, Ready to Succeed Scholarship (RTSS), EAP, MFEP, FosterEd, Active Volunteer, Grow PA, Chafee ETG, PEGP, PATH, and BDBG. This position must also be available for program reviews with PHEAA.Assists customers with completing paperwork related to Veteran benefits, PA State Grant, and special programs.Accesses, reviews, and navigates through the Universities records systems to review and verify account information, and verifies arithmetic entries on forms and related documents.Reviews alleged account discrepancies, corrects errors, and adjusts accounts as appropriate. Performs arithmetic calculations including the calculation of award changes for current or prior years.Reviews applicable laws, rules, regulations, and policies and consults with other departmental, Commonwealth, federal or other available sources in order to respond to inquiries and provide complete and accurate information.Provides the status of financial aid, enrollment or student account related requestsServe as School Certifying Official (SCO) of Commonwealth University – Lock Haven while providing direct assistance and guidance to Veterans and their dependents at the Lock Haven campus. This position is also responsible for compliance surveys with the Department of Veterans Affairs.Provide support to Veterans and dependents on how to complete forms, answers questions about program eligibility.Verifies benefits for veterans and their dependents.Utilize Enrollment Manager (VA Portal) to verify student enrollment, report the number of credits a veteran student or dependent is enrolled in.Maintain title and responsibility of being the SCO via continuous training provided through the Department of Veterans Affairs Online Training Portal.Other duties as assigned.Decision MakingThe person in this role will have the autonomy to do their job while following policies and procedures for both PHEAA and the VA. This is a highly specialized job which requires the person in this role to have firm understanding of these policies and procedures. Staying up-to-date on changing policies and taking advantage of training opportunities is critical for this position.Fiscal ResponsibilityThe individual in this position will be responsible for reconciling budgets associated with the PA State Grant and special programs. This individual will initiate timely return of funds to PHEAA in the event of grant cancelations or overpayment. The individual will do the same for funds received by the VA. No management of departmental budget.Supervisory ResponsibilityThis position will supervise work study students.Minimum Requirements ProfileThree (3) years of experience in the delivery of technical services and assistance to customers that involved the application of specific laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work;ORAn Associate degree and one (1) year of experience in the delivery of technical services and assistance to customers or customers that involved the application of established laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work;ORAn equivalent combination of experience and training.Preferred QualificationsExperience working with Banner student information system is preferred.Applicant Rating CriteriaKnowledge, Skills & AbilitiesProficiency in Microsoft Office (Excel, Word, etc.)Experience working with Banner student information system is preferredAbility to multi-task while working in a fast-paced environmentAbility to sit and use a computer for an extended period of timeKnowledge of applicable laws, rules, regulations, and processes.Knowledge of basic bookkeeping and accounting principles and practices.Knowledge of Financial Aid regulations, processes, and administration.Knowledge of Departmental systems, programs, and operations. Knowledge of general office procedures, standard office machines and equipment.Knowledge of personal computer software programs including Windows based word processing, spreadsheet, and database software, and Internet and e-mail navigation.Ability to operate a terminal or personal computer to access and review records systems for account and records information and operate a variety of software programs.Ability to interpret and explain clearly and concisely applicable laws, rules, regulations and procedures, and customer rights and responsibilities.Ability to verify and effectively communicate orally and in writing account, record, and financial aid related information through the review of transcripts, forms, and documents and the access and review of internal systems.Ability to consistently promote and deliver information, assistance, and services in a courteous, accurate, and professional manner.Ability to establish positive and effective working relationships with customers, their representatives, members of the University Community and their staff, federal, state and other agencies and the public.Ability to perform arithmetic calculations to calculate, verify and/or correct erroneous account information.Ability to provide assistance in training new employees and cross-training incumbent employees in Enrollment Service Center functions and programs.Ability to deliver customer service, education, and information programs.Essential Functions1. Sitting – 80%; Walking – 10%; Standing – 10%; Squatting – 3%, Bending – 3%2. Working indoors – 95% and Outdoors (for errands) – 5%3. Frequent lifting of objects weighing less than 10 pounds4. Occasional lifting of objects weighing 25 pounds or greater.5. Occasional pushing/pulling objects weighing 25 pounds or greater6. Frequent reaching for objects at, above and below shoulder7. Frequent twisting at waist, and stretching to reach objects8. Occasional fine manipulation with hands9. Frequent simple grasping; occasional power grasping10. Basic math skills (add, subtract, multiply, divide)11. Reading skills including understanding written direction.12. Writing skills in preparing and organizing documents13. Sensory skills, i.e. visual, hearing, and speaking14. Keyboard skills Posting Detail Information Open Date mm-dd-yyyy04/08/2025Close Date mm-dd-yyyyOpen Until FilledYesSpecial Instructions to ApplicantsFor full consideration, applications must be received by April 20, 2025 (extended).Finalists for this position must communicate well and successfully complete an interview process.Completing this search is contingent upon available funding.Background ClearancesOffers of employment are conditional, pending successful completion of the background clearances mandated by Act 153 of 2014 and Board of Governors Policy 2014-01-A: Protection of Minors. In order to qualify for a provisional appointment, the Applicant Acknowledgement Consent Form, Provisional Hire Form, Pennsylvania State Police and Justifacts portion of the clearance process must be successfully completed prior to your start date. The remaining PA Child Abuse History Clearance and FBI Clearance must be successfully completed and returned as soon as possible within the first 90 days of employment.Diversity StatementAt Commonwealth University we recognize our responsibility to continuously support a living, learning, and working environment that values the diverse contributions from all members of our campus community. Our commitment to diversity, equity and inclusion enriches our campus community and is instrumental to our institutional success. Commonwealth University strives to cultivate a campus climate that allows all members to embrace diversity, equity and inclusion as we achieve success both in and out of the classroom, in our work responsibilities, and in our professional lives beyond Commonwealth University. We uphold our commitment to DEI by:• Actively supporting and promoting the intellectual and personal growth of our students, inside and outside of the classroom.• Providing workshops, trainings, programs designed to broaden the knowledge and understanding of diversity, equity and inclusion within our campus community.• Ensuring that all learning and living environments throughout our campus are welcoming and capable of serving all individuals.Title IX/CleryThe University prohibits any form of discrimination or harassment on the basis of sex, race, color, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, pregnancy, marital or family status, medical condition, genetic information, veteran status, or disability in any decision regarding admissions, employment, or participation in a University program or activity in accordance with the letter and spirit of federal, state, and local non-discrimination and equal opportunity laws, such as Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Age Discrimination in Employment Act, the Americans with Disabilities Act and ADA Amendments Act, the Equal Pay Act, and the Pennsylvania Human Relations Act.The University also complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act, as amended by the Violence Against Women Act (VAWA). Title IX prohibits retaliation for asserting or otherwise participating in claims of sex discrimination. VAWA imposes additional duties on universities and colleges to investigate and respond to reports of sexual assault, stalking, and dating or domestic violence, and to publish policies and procedures related to the way these reports are handled. The University has designated the Title IX Coordinator (Jennifer Raup, Elwell Hall, ORL, 570-389-4808, jraup@commonwealthu.edu or titleixcoord@commonwealthu.edu), to coordinate the University’s compliance with Title IX and VAWA and to respond to reports of violations. The University has directed the Police Department to coordinate the University’s compliance with the VAWA-related Clery reporting requirements. For information on the University’s crime statistics, which is available in a publication called “Annual Security Report”, please contact Commonwealth University – Bloomsburg Police at 570-389-2211, Commonwealth University – Mansfield Police at 570-662-4900, or Commonwealth University – Lock Haven Police at 570-484-2278 or by accessing the following website: https://www.commonwealthu.edu/offices-directory/university-police/annual-security-report. Additionally, inquiries concerning Title IX and its implementing regulation can be made to the U.S. Department of Education, Office of Civil Rights, Region III, The Wanamaker Building, 100 Penn Square East – Suite 505, Philadelphia, PA 19107; Phone: (215) 656-6010; Fax: (215) 656-6020.About Commonwealth University of PAThe Power of Three Bloomsburg, Lock Haven and Mansfield universities have joined forces to boldly transform higher education in our region and beyond. While we are uniting as Commonwealth University of Pennsylvania, you can expect a college experience that is anything but common.We’re Honoring our History by preserving the founding principles of each campus and continuing our vibrant on-campus student experience, serving as pillars of our communities, supporting students and our neighbors alike.We’re Investing in Today by answering the greatest challenges facing higher education: accessibility, cost, quality, and relevance through the combined strength of our storied institutions.We’re Building a Powerful Tomorrow by boldly changing the trajectory of public education to position ourselves for growth, increased access, and to meet economic and workforce development needs in our region, across Pennsylvania and beyond.Quick Linkhttps://commonwealthu.peopleadmin.com/postings/3872 Salary: . Date posted: 05/26/2025