Stephen Consulting Inc. is a top-notch business consulting firm that showcases excellent growth opportunities and promising growth opportunities. We are actively growing our team in Anaheim! We are seeking a talented Customer Enrollment Associate to join our robust team. In this role, you'll assume a central role in driving customer engagement and cultivating enduring, high-value relationships, representing our commitment to client success, tailored solutions, and a positive, inclusive work environment where our team members are respected and feel passionate about their work. We are looking for a driven, and results oriented Customer Enrollment Associate with a passion for offering distinguished enrollment solutions and professionally guiding customers through the enrollment process. In this role, you will be granted both customer and client-facing roles, providing exquisite customer satisfaction and client loyalty within the AT&T D2D campaign. This role offers exceptional opportunities for career advancement within a growing organization that salutes and values its employees and is motivated to manifest personalized solutions to our clients. Principal Responsibilities of the Customer Enrollment Associate: * Engage in direct customer interactions via door-to-door outreach, promoting and recommending our enrollment services to align with their specific needs and preferences. * Guide customers through the AT&T D2D campaign processes, ensuring accuracy, completeness, and a smooth transition. * Proactively address and resolve customer inquiries, concerns, and issues, providing clear, concise, and helpful information. * Maintain accurate and detailed records of customer interactions, transactions, and enrollment activities. * Provide tailored guidance to customers, assisting them in selecting the optimal AT&T services based on their individual needs and requirements. * Track and analyze customer feedback, performance, and key metrics to identify areas for improvement and optimize the customer experience. * Collaborate with teams to optimize enrollment, providing customer insights for strategic improvements. * Consistently exceed enrollment targets, upholding high customer service standards. * * Essential Qualifications of the Customer Enrollment Associate: * A High School diploma or equivalent is required. * A minimum of 1-2 years of proven experience in sales, customer service, or a related field, preferably within the telecommunications industry, is preferred. * Demonstrated ability to engage effectively with customers, provide tailored solutions, and deliver exceptional service in a fast-paced environment. * Strong aptitude for problem-solving, conflict resolution, and maintaining composure in customer interactions. * Proficiency in computer systems, CRM software, and relevant communication tools (e.g., phone systems, email platforms). * Ability to work both independently and collaboratively within a team-oriented environment, contributing to a positive and productive atmosphere. * Exceptional verbal and written communication, interpersonal, and organizational skills. * A positive attitude, a passion for helping customers, and a commitment to exceeding customer expectations. Unlock your potential in customer enrollment! Find us on Careerbuilder and let's build success, one connection at a time. Your exciting next chapter starts now!