DELIVER EXCEPTIONAL SERVICE — ONE CONVERSATION AT A TIME! Are you passionate about delivering dazzling customer experiences? Do you shine in a dynamic environment where your communication skills and attention to detail make a real impact? If so, we want YOU to be a part of our brilliant team! This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products. Key Responsibilities: Handle customer calls with professionalism and a focus on solutions. Respond promptly to customer inquiries via phone or email. Follow up with customers to ensure resolution and satisfaction. Provide knowledgeable support for luxury products. Communicate and coordinate with internal departments to resolve customer issues. Identify and escalate priority issues when necessary. Collaborate using Slack and GSuite for smooth internal communication. Requirements: Proven customer support experience or experience as a client service representative is a plus. Excellent English communication skills, both written and verbal. Strong active listening skills and problem-solving abilities. Ability to remain calm and professional under pressure. Enthusiasm and passion for delivering excellent customer service. Familiarity with CRM systems, Slack, and GSuite is a plus. Willing to relocate to Boynton Beach FL if needed. Terms: Compensation: $40,000.00 - $50,000.00 per year M-F, weekends off Full Time (Dayshift) 5 Paid Vacation Days (after one year of employment) Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc. 401K (eligible after six months of employment) Access to Health Insurance with Company Contribution About Us: Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews. Why Join Us? Job Stability: Over 35 years of market success, offering long-term security. Work with a luxury brand that values customers - 3,000 5-Star Reviews on Trustpilot. Be part of a growing, innovative company in the fine jewelry industry. Competitive opportunities for skill development and career advancement.