We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period. Essential Duties & Responsibilities: Order receipt from customer Verify price/lead-time/MOQ Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc) Entry of orders & order acknowledgement to customer Approve/Deny order change requests Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies) Portal maintenance for orders, shipments, etc. Import forecasts & firm orders into system Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity) EDI support (Identify issues & enlist support of I/T as required to resolve) Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.) Document customer-specific work instructions Identify and recommend continuous improvement activities Requirements: High School Diploma 5 years of B2B customer service experience, manufacturing preferred Prior experience within an ERP system Attention to detail and ability to manage multiple projects in a timely manner Proactive communication