Job Summary: We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for delivering excellent service to our clients by responding to inquiries, resolving complaints, and ensuring overall customer satisfaction. This role requires strong communication skills, a problem-solving mindset, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner Provide accurate information about products, services, and policies Resolve customer complaints and issues with empathy, efficiency, and professionalism Maintain customer records by updating account information and logging interactions in the CRM system Collaborate with internal departments to address and escalate customer concerns as needed Follow communication procedures, guidelines, and policies Identify and suggest process improvements to enhance customer experience Stay up to date on product knowledge and company updates Qualifications: High school diploma or equivalent; associate's or bachelor's degree is a plus Previous experience in customer service or a similar role preferred Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Proficient with computers and customer service software (e.g., CRM tools) Ability to multitask and manage time effectively Positive attitude and a team-oriented mindset All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.