We are seeking a motivated and customer-focused individual to join our team as a * Customer Service and Sales Representative * . In this role, you will serve as the first point of contact for our customers, providing exceptional support and promoting our products or services to drive sales. The ideal candidate has strong communication skills, a passion for helping others, and a proven ability to meet or exceed sales targets. * Key Responsibilities: * * Respond to customer inquiries in-person in a timely and professional manner. * Provide product information, troubleshoot issues, and resolve complaints to ensure customer satisfaction. * Identify customer needs and recommend appropriate products or services. * Process orders, returns, and exchanges accurately. * Achieve individual sales goals and contribute to team targets. * Maintain up-to-date knowledge of company offerings, promotions, and policies. * Build lasting relationships with customers to encourage repeat business and referrals. * Collect customer feedback and share insights with relevant departments to improve service and offerings. * Maintain accurate records of interactions and transactions in the CRM system. * Collaborate with other departments (e.g., marketing, inventory, logistics) to ensure seamless service delivery. High school diploma or equivalent; associate’s or bachelor’s degree is a plus. Previous experience in customer service, sales, or a related field preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency with Microsoft Office and CRM software (e.g., Salesforce, Zendesk). Friendly, empathetic, and customer-first mindset. Ability to work flexible hours, including evenings or weekends if required.