*Job Title:* Customer Service Specialist *Location: *Mentor, OH *Type:* Full-Time- Monday- Friday *Overview:* The Customer Service Specialist plays a key role in customer service and internal coordination. This position supports general office functions, order processing, and communication across departments to ensure smooth business operations. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment. *Key Responsibilities:* * Handle customer inquiries and resolve service or delivery concerns * Process sales and retail orders accurately across multiple platforms (Pepper, Zoho CRM, Enterprise Café, etc.) * Coordinate with purchasing, logistics, and warehouse teams * Support sales initiatives, product sampling, and holiday promotions * Assist with general office tasks, receiving, and seasonal customer service at EFC Market * Maintain professional communication and documentation * Stay informed on industry trends and company products *Qualifications:* * High school diploma or equivalent; 2 years in foodservice, customer service, or sales * Excellent communication and problem-solving skills * Proficient in Microsoft Office; knowledge of CRM/order systems preferred * Professional demeanor with a strong customer focus * Ability to multitask and adapt in a team environment * Interest in food/cooking; no seafood allergies *Working Conditions:* * Office-based with occasional exposure to cold warehouse areas * Regular computer/phone use; light lifting (up to 10 lbs) * Some weekend/holiday work is required during peak seasons *Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*