* * Our Commitment We at Pakio recognize the significance of building enduring customer relationships. Our focus is on equipping our marketing associates with the skills to articulate products and services effectively, fostering meaningful interactions with customers. We continuously refine and optimize clients’ programs to tap into new markets while maintaining existing ones. Through our unwavering dedication, we ensure that brands achieve their full potential and sustains growth over time. This includes opportunities for individuals interested in roles like a Direct Customer Service Associate. Who We Need Are you a people-person who’s ready for a truly impactful career? Pakio is hiring full-time Direct Customer Service Associates who are both happy to help and hungry to grow. In this role, you'll be instrumental in bringing affordable wireless solutions to underserved California communities—all while crafting a rewarding career in a high-growth environment. If you're looking to break into the telecom industry, this job serves as an incredible platform! To be an effective Direct Customer Service Associate, you need to possess: * A high school diploma or GED is necessary * 1 to 2 years of face-to-face customer service (preferred) * Basic computer knowledge * Dependable transportation * Excellent communication skills (verbal and written) * Bilingual (Spanish/English) is a plus * Works well under pressure within a competitive team environment Eager to turn conversations into connections? [ Join our Direct Customer Service Associate team now! ](https://pakioinc.com/pages/apply-now/) As a Direct Customer Service Associate, your functions will include: * Perform face-to-face quality sales at various field locations, and the retail store * Understand and be compliant with government programs, such as California Lifeline and Affordable Connectivity Program (ACP) * Provide professional and friendly customer service to existing customers and assist in troubleshooting handset issues or answering general questions * Process top-up payments, devices, and accessory purchases * Follow proper cash handling procedures and accurate cash reporting * Help maintain presentable field set-ups by displaying all products * Assist in keeping track of physical inventory and providing daily reports of sales activity