Are you a people-person with a passion for providing exceptional customer service? Exeltra Consultants, Inc., a dynamic and growing company dedicated to optimizing client brand reach and influence, is seeking enthusiastic Customer Service Representatives to join our team! We are looking for individuals who are committed to creating positive customer experiences and resolving inquiries with efficiency and empathy. About Us: Exeltra Consultants, Inc. specializes in precision-driven marketing campaigns with measurable outcomes. We are expanding our team and need dedicated customer service representatives to support our growing client base and maintain our commitment to excellence. What You Will Do: Provide exceptional customer service via phone, email, and chat. Address customer inquiries, concerns, and complaints in a professional and timely manner. Troubleshoot and resolve customer issues, escalating complex problems when necessary. Maintain accurate records of customer interactions and resolutions. Assist in improving customer service processes and procedures. Collaborate with other team members to ensure customer satisfaction. Provide feedback to improve services and customer experience. What We’re Looking For: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed under pressure. Proficiency with computer systems and customer service software. Previous customer service experience is a plus, but not required. A positive and customer-focused attitude. Ability to work independently and as part of a team.