Are you a recent college grad looking to either switch or further your career path with a large, reputable corporation? Our client, a leading Fortune 100 insurance and financial service company headquartered in Columbus, OH, has multiple openings for Financial Customer Service Representatives! Role : Solutions Center Representative - Private Retirement Pay Rate : $19 per hour, paid weekly ($19.51/hour if bilingual, Spanish/English) Location of Assignment: Hybrid - Tues, Wed, Thurs in office in Grandview Heights Schedule : 40 hours/week, 8-hour shift Mon-Friday, 8 hour shift between 8a-11p EST Contract Length: 12 months, opportunity for extension/conversion pending performance, attendance, and business need Position Summary: As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships Key Responsibilities: Handle inbound calls from members, partners and financial professionals Interpret policy changes and provide expert guidance Maintain records and use insights to enhance customer relationships Ensure compliance with industry regulations and company policies Educate customers on financial implications, penalties, and plan benefits Strive for first-call resolution and collaborate with internal teams on escalated cases when needed Participate in career development and goal-setting sessions Qualifications Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred Experience: 1 year in customer service or sales Skills: Knowledge of various insurance products and the sales process Solid understanding of legal implications of certain product features in different states Strong communication and problem-solving abilities Computer proficiency Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.