Job Posting Important Recruitment Information for this vacancy Job Posting closes: June 2, 2025 Required documents uploaded by: June 2, 2025 Kansas Department of Health and Environment: Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State's Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans. Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDHE does not provide sponsorships for this position. E-Verify: Kansas Department of Health and Environment (KDHE) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here. About the Position * Who can apply: Anyone (External) * Classified/Unclassified Service: Unclassified * Full-Time/Part-Time: Full-Time * Regular/Temporary: Regular * Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available) * Eligible to Receive Benefits: Yes * Veterans' Preference Eligible: Yes * Sponsorship: KDHE does not provide sponsorship for this position. Compensation: * Hourly Pay Range: $20.13-$22.16 * Salary can vary depending upon education, experience, or qualifications. Employment Benefits Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information… Position Summary & Responsibilities Position Summary: The position (K02333247) The Kansas Department of Health and Environment is seeking a Survey Supervisor to join the Population Health Strategies team within the Bureau of Health Promotion located at our Topeka Office. This position plays a crucial role in the management of data collection that supports many programs across the state. You will work alongside the rest of the BRFSS team to lead and support quality control throughout the phone-based survey experience. This position offers hands-on experience in research protocol, recruitment and retention of temporary employee staff, and program organization. This role is ideal for individuals interested in research and data collection and advancing supervision skills in a public health setting. This is full-time, in-person position, with flexible hours over the course of entire week, Sunday through Saturday. Supervision. Perform staff support activities related to human resource management for the Behavioral Risk Factor Surveillance System Survey Program. This includes serving as lead worker to entry level survey supervisors and approximately 40 telephone interviewers and 2-3 lead interviewers hired through temporary employment agencies. Recruit, train, plan and organize work schedules for interviewers according to CDC protocols. Provide orientation, written and verbal performance evaluations for interviewers. Work with Program Director, BRFSS Coordinator, other Survey Supervisors to implement a process for terminating interviewers on site or by working through temp agencies. Approve payroll and submit to temp agencies in a timely manner. Ensure other documentation is in place per protocols by deadlines. Monitor hiring and retention trends and develop proactive strategies to maintain high levels of active interviewers. Job Responsibilities may include but are not limited to the following: The position is responsible for the recruitment and retention, supervision, evaluation, and organization of 40 Temporary Employee Interview Call Center. This individual will train and manage quality control protocols for daily and long-term data collection operations. They will interpret and ensure adherence of guidelines established by the CDC or special survey sponsors. An ideal candidate will be able to maintain positive relationships with temporary agencies and interview staff and promote positive communication within the Bureau of Health Promotions. This candidate will be responsible for organization and quality assurance of the data collected. The position works in partnership with additional supervisor staff to balance out the full interview work week. This can include days, nights and weekend shifts Sunday through Saturday. A successful candidate will promote a positive, teamwork environment and leadership structure for the temporary employee team, modeling the core values of the Kansas Department of Health and Environment. Quality control. Maintain an interviewer quality assurance process by administering procedures for daily and long-term survey data collection operations. This includes checking interviewer calling procedures and data entry processes using WinCATI. Execute data quality control procedures through routine monitoring; work with BRFSS team to address identified issues; update training curriculum as needed. Maintain required documentation for quality improvement and funder reports. Work with BRFSS team to achieve maximum efficiency in data collection using quality improvement processes. Acquire training in data collection and supervision methods by attending CDC BRFSS trainings and applying new knowledge and skills to make program improvements. Qualifications * Education: * High School, GED * Licensing & Certification: * Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State. * Minimum Qualifications: * One to two years' experience in customer service, call center or supervision. Education may be substituted for experience as determined relevant by the agency. * Preferred Qualifications: * Bachelor's degree in public health, health/social psychology, sociology, human resources, communications or related field. * Word, Excel, PowerPoint * Proofreading, editing, attention to detail * Knowledge of scientific methods, especially telephone surveys * Ability to establish and maintain effective relationships with fellow employees * Ability to communicate effectively with diverse audience * One year experience in a supervisory role at a call center * One year experience implementing scientific protocols (e.g., survey) * Bilingual in Spanish * Ability to use data management systems (e.g., WinCATI) * Call center experience * Knowledge of quality improvement strategies * One year experience with human resources management skills (hiring, orientation) Recruiter Contact Information Name: Ariana Paige Email: Ariana.Paige@ks.gov Mailing Address: 1000 SW Jackson St. Suite 580 Topeka, KS 66612 Job Application Process * First Sign in or register as a New User. * Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. * Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications. * Start your draft job application, upload other required documents, and Submit when it is complete. * Manage your draft and submitted applications on the Careers> My Job Applications page. * Check your email and My Job Notifications for written communications from the Recruiter. * Email - sent to the Preferred email on the My Contact Information page * Notifications - view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions" Required Documents for this Application to be Complete Upload these on the Careers - My Job Applications page Transcripts DD214 (if you are claiming Veteran's Preference) Upload these on the Attachments step in your Job Application * Resume * Cover Letter Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents" How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran's Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.