As a Sales Representative, your primary role will be to serve as a point of contact for customers, providing them with essential product and service information while addressing any concerns with precision and care. A successful Sales Representative is someone who enjoys assisting others. They are empathetic, patient, and thrive in interactive conversations. They have the ability to step into the customer’s shoes and represent their interests. They gather valuable feedback, resolve issues quickly, and proactively solve challenges that arise. Your goal will be to uphold excellent service standards, respond promptly to inquiries, and ensure high levels of customer satisfaction. * Key Responsibilities: * * Generate leads and identify potential sales opportunities * Assess and understand customer needs to deliver tailored solutions * Build lasting relationships with customers by engaging in open, interactive communication * Deliver accurate product/service information using appropriate tools and resources * Achieve personal and team sales goals through effective customer support * Resolve customer complaints efficiently by offering solutions and alternatives within set timeframes, and follow up to ensure customer satisfaction * Maintain records of customer interactions, process accounts, and manage necessary documentation * Adhere to communication protocols and company policies * Go above and beyond to actively engage customers and enhance their experience *Qualifications:* * Previous experience in customer service or a client-facing role * Proven track record of meeting or exceeding sales quotas * Strong phone etiquette and excellent listening skills * Experience with CRM systems and other customer management tools * Customer-focused mindset with the ability to adapt to different personalities * Outstanding verbal and written communication skills * Ability to multitask, prioritize tasks, and manage time efficiently * High school diploma or GED required