Empower Connections in Palm Desert! Join Comback Investments as a Wireless Sales Support Associate for the TrueConnect Campaign! Comeback Investments, a results-driven direct marketing and sales organization within the telecom industry, focused on impactful strategies for customer growth and brand visibility, is hiring an effective Wireless Sales Support Associate in Palm Desert. This vital role in the TrueConnect campaign will direct engagement in neighborhoods, facilitating access to affordable mobile and internet, and contributing to technological equity. As a Wireless Sales Support Associate, you'll play a crucial part in our results-driven approach by supporting our field sales and enrollment efforts. You'll ensure a smooth, efficient process for every customer, from initial engagement to successful service activation. This involves verifying eligibility for TrueConnect services, assisting with detailed application paperwork, educating users on device features, and resolving common inquiries to ensure a positive customer journey. Key Responsibilities of the Wireless Sales Support Associate * Provide direct, hands-on support to sales and enrollment teams during face-to-face interactions with potential and existing TrueConnect customers. * Verify customer eligibility for TrueConnect's free/affordable mobile and internet, including Lifeline and ACP. * Assist customers thoroughly with completing and submitting applications, ensuring all required documentation is correct and complete. * Inform customers about TrueConnect device features, service plans, and usage to help them optimize connectivity. * Troubleshoot and resolve basic service activation issues or common customer inquiries on-site, escalating complex problems to relevant support teams. * Manage and organize campaign materials, devices, and promotional items, ensuring the sales team is well-equipped for daily operations. * Meticulously document customer interactions, sales support tasks, and enrollment status in the CRM system. * Represent Comback Investments and the TrueConnect brand with professionalism, integrity, and a client-first approach in all direct engagements. * Actively participate in training to stay updated on TrueConnect service offerings, policy changes, and industry best practices. * * Minimum Qualifications of the Wireless Sales Support Associate * High school diploma or GED equivalent required; some college coursework or a degree in Business, Communications, or a related field is a plus. * 1-2 years of proven experience in a customer service, sales support, or similar client-facing role, preferably within the telecommunications or wireless industry. * Exceptional verbal communication and interpersonal skills, with a clear ability to explain technical details and program benefits simply and persuasively in direct interactions. * Strong organizational skills and meticulous attention to detail for managing applications, documentation, and various campaign materials. * A proactive problem-solver with the ability to identify and address basic customer issues quickly and efficiently, ensuring a smooth enrollment process. * Proficiency with standard office software (e.g., MS Office Suite) and a willingness to quickly learn CRM systems and other proprietary sales support tools. * A positive, adaptable attitude, with the ability to thrive in a fast-paced direct marketing environment and support a dynamic sales team. * Must be a resident of Palm Desert with reliable transportation, possessing a strong understanding of local communities, and a commitment to serving them. Visit us at [comebackinvestments.com](https://comebackinvestments.com/careers/) or apply through CareerBuilder. We look forward to welcoming detail-oriented and client-focused Wireless Sales Support Associates to our team in Palm Desert!