At Creative Collaborations, we are a client-focused organization dedicated to providing comprehensive marketing and customer service solutions that enhance brand presence and drive growth. We are seeking a highly organized and customer-focused Customer Enrollment Associate to join our dynamic group. In this role, you will be crucial in guiding new customers through the enrollment process, ensuring accuracy, and providing a positive initial experience, contributing to a collaborative and results-oriented environment where your contributions are valued and your professional growth is encouraged. We are looking for a highly organized and detail-oriented Customer Enrollment Associate, passionate about providing excellent service and ensuring a seamless enrollment experience. In this role, you will be instrumental in processing applications, verifying information, and guiding clients through the enrollment process, ensuring accuracy and compliance. This position offers a unique opportunity to grow your administrative and customer service skills within a thriving organization committed to delivering exceptional service to our customers. Main Job Responsibilities of the Customer Enrollment Associate: * Manage the end-to-end enrollment process for new customers, ensuring compliance with all applicable and regulatory guidelines. * Receive, review, and process incoming enrollment applications, verifying the accuracy and completeness of all required documentation and information. * Conduct thorough verification of customer data, including personal information, service address, and eligibility for specific promotions or plans, using established verification procedures and systems. * Communicate with prospective customers to request missing or incomplete information, clarify details, and provide guidance on completing the enrollment process correctly. * Accurately enter customer data into relevant databases and systems, ensuring data integrity and adherence to data privacy standards, and maintaining organized digital and/or physical records of all enrollment documents. * Identify and resolve any discrepancies or issues in enrollment applications, working with internal teams and representatives to ensure timely and accurate resolution. * Prepare and generate enrollment confirmation materials, welcome packages, and other necessary documentation for new customers, ensuring they receive all the information needed to begin their service. * Stay up-to-date on enrollment policies, procedures, and any changes in regulations or service offerings, and ensure all enrollment activities comply with the latest guidelines. Minimum Qualifications for the Customer Enrollment Associate: * High School diploma or equivalent. Some college coursework or an Associate's degree is preferred. * Experienced in customer service, data entry, or administrative support, ideally in telecommunications, with a strong record of accuracy and managing detailed processes. * Experienced in high-volume customer interaction and data entry, delivering precise and timely support. Preference for candidates with customer enrollment experience. * Highly organized and able to manage time effectively, prioritize tasks, handle a heavy workload, and meet deadlines in a fast-paced setting. * Strong attention to detail and a commitment to accuracy in processing applications, verifying information, and maintaining records for accounts. * Proficiency in using computer systems, data entry software, and CRM systems, with the ability to learn and adapt to new technologies. * Must be able to work independently and collaboratively to foster a positive and productive team environment. Ready to join a dynamic team and play a key role in helping us grow? Apply now for the Customer Enrollment Associate position at Creative Collaborations!