* A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego, CA * * If interested APPLY NOW for IMMEDIATE consideration. * * * * Benefits Customer Service Representative Details * · Location: MUST live within 2 hours of San Diego, CA 92108 – on site 1st day before going remote · Required to come in for meetings or major projects · Payrate: $17/hr - depending on bilingual status · Required Availability: Mon-Fri only, hours vary 6a-6p, 32 to 40 hours per week, possible OT. Might need to be available from 5:30a-8p * Benefits Customer Service Representative Job Description * · Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message · Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls. · Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements · Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon · Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member * Benefits Customer Service Representative Requirements * · Must have High School Diploma or GED · Looking for any various experience, preferably in Customer Service or Call Center · Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French) * Please click to apply now! Austin Faris or an A-Line Team Member will reach out to you as soon as possible! Email your resume to * *afaris@alinestaffing.com* * * * Handle incoming customer service calls * Dispatch incoming customer phone calls * Accept customer calls and return customer * Maintain customer service related information for customer accounts * Ensure quality customer service and customer satisfaction * Maintain customer service voicemail and return customer calls * Provide customers with superior customer service * Provide customer service for internal customers * Capturing customer information and answering customer inquiries * Resolve inbound customer calls regarding account * Take customer orders and provide high-quality customer service * Make out going customer service calls * Work with customer service manager to ensure proper customer service * Resolve any customer service issues * Answering inbound calls and providing excellent customer service * Provide customer support and handling customer inquiries * Combining excellent customer service skills * Assure quality customer service to all customers * Provide exceptional customer service to all customers * Provide superior customer service with all customer interactions